Work Study IT Endpoint Services Assistant

Department Information
IT Endpoint Services manages end-user data and software applications assuring accessibility at any time, from any place, and from a secure and reliable BSU-issued endpoint device.

Position Information
Student employees will be trained to troubleshoot a variety of account and computer issues such as:

You may be assigned to assist with the support of audio-visual equipment in campus classrooms and meeting spaces. Students are to respond to the classroom to provide immediate assistance and resolution. Tickets and reports are to be updated accordingly.

Additional responsibilities include:

Ongoing maintenance and testing of equipment is also required to prevent classroom interruption. It is mandatory to maintain integrity of assigned accounts, access, and permissions. A respectful and professional attitude is also expected.

Beyond the training, you will be part of a team that plays a critical role in the daily IT operations on the BSU Campus. You may be at the IT Service desk and/or in the field.

Eligibility requirements