Assistant Director, Retention - #270020
Western Carolina University Cullowhee, NC
The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).
The Office of Student Retention implements targeted student success interventions that are guided by evidence-based practices and institutional data and analytics.
The Assistant Director will champion these efforts for the entire department helping to coordinate the programmatic needs of the OSR. This position is a dynamic, bridge-building position that works to unify the efforts of the many retention programs at WCU while leading data and assessment efforts for the unit and supporting transfer students.
Responsibilities include:
The Office of Student Retention implements targeted student success interventions that are guided by evidence-based practices and institutional data and analytics.
The Assistant Director will champion these efforts for the entire department helping to coordinate the programmatic needs of the OSR. This position is a dynamic, bridge-building position that works to unify the efforts of the many retention programs at WCU while leading data and assessment efforts for the unit and supporting transfer students.
Responsibilities include:
- Data-Driven Analysis & Assessment – Collaborate with Office of Institutional Planning & Effectiveness for analysis and assessment of programming and interventions for continuous improvement; will work with the Director to identify and assess the programs in the OSR and retention data. Specifically, this role will work with each program to help create quality assessments that tell the story of retention at WCU.
- Recovery and Persistence Outreach – Provide individualized academic success coaching to students, empowering students to develop strategies that support academic achievement, continued enrollment, and timely degree completion. Partner with students experiencing academic challenges or barriers to success to identify goals, build resilience, and create action plans that promote academic and personal growth. Coach students navigating academic standing concerns, including those returning to the University following academic suspension or dismissal, by fostering self-reflection, accountability, and effective decision-making. Deliver proactive, student-centered coaching to students exhibiting academic, engagement, or persistence indicators associated with increased risk of attrition, as well as those within the “murky middle” who may benefit from additional support despite not meeting traditional high-risk criteria.
- Office duties – assist with academic standing, appeals, term withdrawals, and re-admission after suspension/dismissal. This position will also coordinate student workers at the front desk.
The candidate should have a comprehensive knowledge of academic and support programs and a thorough understanding of student development theories in practice. This role is highly collaborative, and the selected candidate must be able to collaborate with faculty and staff in the academic colleges, student affairs, academic support units, and athletics. An institutional perspective, excellent communication, and consensus-building skills, as well as an ability to interpret significant student data and generate appropriate actions are essential.
As part of an office dedicated to supporting students, the Assistant Director will have the exciting opportunity to contribute creatively to the office’s vision and to develop innovative student programming.
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