Assistant Director of Student Financial Aid - #270017

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).

The primary purpose of this position is to serve as a comprehensive and helpful resource for prospective and current students, their families, and other associated individuals. This role involves delivering exceptional customer service and guidance across multiple channels, including email, in-person consultation, and telephone, specifically concerning all facets of student financial aid and the reconciliation of their university account details.

Additionally, this position is responsible for assisting in the efficient administration of federal, state, and institutional aid programs. This support includes, but is not limited to, key functions such as application verification, aid awarding, and personalized financial aid counseling. This role will also actively participate in various departmental and university outreach initiatives, such as Open Houses, orientation sessions, and special financial aid informational events throughout the academic year.