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Assistant House Manager

Missouri State University-Springfield Springfield, MO

  1. Salary Not stated by the employer
  2. Employer Missouri State University-Springfield
  3. Location Springfield, MO
  4. Workplace On site
  5. Role Staff
  6. Posted Jul 31, 2026
  7. Reference pa-87504
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Assistant House Manager at Missouri State University-Springfield, Springfield, MO
At Juanita K Hammons Hall, Assistant House Managers are responsible for the front of house operations during the run of a performance or event. This includes the lobby and audience areas. Assistant House Managers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after a show. They are responsible for opening and closing the house before and after a show with diligence and speed. They need to be able to communicate well, and work as a team with fellow employees. This position also works closely with Hammons Hall volunteers, who serve as ushers and ticket-takers. An assistant house manager needs to be friendly, punctual, and reliable.

Key duties of this position include:

  • Responsible for ensuring excellent customer service from front-of-house staff.
  • Assists with front-of-house operations for public and preview performances.
  • Provides an excellent patron experience at all performances.
  • Manages printed program distribution and secures programs and other patron materials.
  • Maintains the appearance of the lobby and all public areas; communicates with Maintenance, as necessary, to ensure a clean environment.
  • Resolves conflicts with patron issues.
  • Coordinates volunteer positions during shows.
  • Coordinates performance timelines with backstage, including preshow lecture, curtain speeches, and intermission.
  • Maintains ticket-scanning equipment, assistive listening devices, and walkie-talkies for communicating with co-workers.
  • Completes and distributes house report for each performance, if required.
  • Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
  • Works to ensure all house management needs are met

Please note: This is a public-facing position and requires a professional appearance. Assistant House Managers will be provided with a uniform shirt/vest. Employees are responsible for providing and wearing black dress pants or a black skirt, black dress shoes, and black socks that comply with the dress code.
Apply on Missouri State University-Springfield's site You apply directly with the employer.

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