Associate Director of Financial Aid-Student Engagement

Tennessee State University Office of Financial Aid invites applicants for the position of Associate Director of Financial Aid for Student Engagement.

Position Summary
The Associate Director of Financial Aid for Student Engagement provides strategic
leadership and operational oversight for student-facing financial aid services,
outreach, and engagement initiatives. This role is responsible for enhancing the
student and family experience by ensuring clear communication, proactive outreach,
and equitable access to financial aid resources. The Associate Director collaborates
closely with campus partners to support student success, retention, and completion
while ensuring compliance with federal, state, and institutional financial aid
regulations.

Job Responsibilities

Student Engagement and Outreach:
• Lead the development and implementation of a comprehensive student
engagement strategy for financial aid, including outreach to prospective,
current, and special population students (e.g., first-generation, low-income,
transfer, adult learners).
• Oversee financial aid communications, ensuring messaging is clear, accurate,
timely, and student-centered across multiple platforms (email, website, social
media, presentations, and events).
• Coordinate and deliver financial aid workshops, information sessions,
orientations, and financial literacy programming for students and families.
• Serve as a primary advocate for the student experience within the Office of
Financial Aid, using data and feedback to inform service improvements.

Leadership and Supervision:
• Supervise and mentor professional and/or support staff responsible for
student services, outreach, and front-line financial aid operations.
• Establish priorities, manage workloads, and ensure processing deadlines are
met.
• Recommend and implement process improvements and technology
enhancements to improve the student experience and operational efficiency.
• Contribute to strategic planning and annual goal setting for the Office of
Financial Aid.
• Manage and evaluate third-party partnerships related to the financial aid
student experience ensuring services align with institutional goals,
compliance requirements, and student-centered values.
Other Duties as Assigned