IT Support Specialist

This position supports the UTS Active Directory project for the campus. The OU Tech Center will be responsible for all Device Lifecycle, Asset Management and Endpoint Device Management – quoting, imaging, configurations, setups, asset tagging, planning, implementing, and supporting the university’s endpoint management environment during and after the migration to the new Active Directory. This position ensures that all campus-owned computers and devices are securely configured, centrally managed using tools such as Jamf and InTune, and integrated with enterprise identity services such as Microsoft Entra. The role develops and maintains device management standards, deploys support and automation tools, and implements least-privilege access controls to protect institutional data while enabling efficient support for faculty, staff, and students.
Working collaboratively with infrastructure, security, and support teams, this position manages policies, configurations, and lifecycle processes for endpoints across campus. The role also supports the implementation of modern management practices, including device provisioning, patching, software deployment, and compliance monitoring. A key responsibility is ensuring that endpoint administration and support tools follow least-privilege principles and align with institutional security policies and regulatory requirements.Through effective governance, automation, and collaboration, the IT Support Specialists role will ensure a secure, scalable, and user-focused computing environment that supports the university’s academic, research, and administrative missions.