Information Technology Assistant (Level I) (Student Assistant)

Support students, faculty, staff, and other constituents by addressing software and technology-related inquiries in Student Computing Services while delivering excellent customer service. This includes troubleshooting issues and answering questions via phone or in person. Report any hardware problems to Information Technology Services staff supervisors promptly. Operate and maintain computers and data processing equipment as needed. Work in a computer lab setting, ensuring a clean and organized environment. This involves tasks such as assisting users with printing and maintaining lab equipment. Offer general assistance with various applications and programs, including but not limited to, Word, Excel, PowerPoint, Adobe, Moodle, email, internet browsers, and Self-Service. Troubleshoot and assist with the operation of lab equipment, such as printers, scanners, and CCUPrint stations. Tasks include those mentioned above but are not limited to these; perform any other duties assigned by supervisors as necessary. For more information regarding this position, please contact: Patrick Karetas at 843-234-3422 or by email at [email protected]