Email Administrator

Xavier University of Louisiana is accepting applications for the position of Email Administrator.  This position reports to the Deputy CIO for Technology Administration. Administers, maintains, and supports the University’s Microsoft 365 messaging environment, including Exchange Online, Exchange Online Protection, and hybrid Exchange connectivity with on-premises Active Directory. Manages user identity and access through Microsoft Entra ID and hybrid Active Directory infrastructure, including directory synchronization via Microsoft Entra Connect. Monitors tenant health, mail flow, and service performance using the Microsoft 365 Admin Center, Exchange Admin Center, and Entra ID portal. Configures and maintains email security controls, including anti-spam, anti-phishing, and anti-malware policies; Safe Links; Safe Attachments; and DMARC/DKIM/SPF authentication. Administers email archiving, retention policies, eDiscovery, Data Loss Prevention (DLP), and sensitivity labels to meet compliance requirements. Supports email access on mobile devices through Microsoft Intune and Conditional Access policies.  Serves as a member of the University’s Computer Security Incident Response Team (CSIRT), collaborating with colleagues to detect, analyze, contain, and remediate email-borne security incidents such as phishing campaigns, business email compromise (BEC), account takeovers, and malware distribution. Performs threat hunting and forensic analysis of email headers, message traces, and audit logs to support incident investigations. Provides tiered end-user support, troubleshoots complex issues, and escalates as needed. Provides recommendations and plans for improvements to messaging infrastructure. Documents internal policies and develops training materials for end users.  AA/EOE