Enrollment CRM Specialist

The Enrollment CRM Specialist for Graduate & Professional Education is responsible for the day-to-day administration, configuration, optimization, and support of the department’s enrollment and workflow systems, including Slate by Technolutions and Monday.com. This position supports the translation of business needs into functional system solutions; configures and supports workflows, reports, integrations, automations, and communication processes; and provides troubleshooting, documentation, user support, and quality assurance. The role strengthens data integrity, improves operational efficiency, and provides accurate reporting to support enrollment operations and decision-making.

Working under the Associate Director of Enrollment Marketing & Analytics, the Enrollment CRM Specialist collaborates with enrollment leadership, admissions, marketing, professional education, institutional research, and information technology to ensure systems effectively support recruitment, enrollment, and related student-lifecycle processes. The position also helps implement AI-enabled tools and automated processes that reduce manual work, improve data quality, and advance continuous systems improvement.

Bryant is recognized as a top 1 percent national leader in student education outcomes and ROI and regularly receives high rankings from U.S. News and World Report, QS Stars, Money, Bloomberg Businessweek, Wall Street Journal, and College Factual. Bryant’s strategic plan, Vision 2030, redefines higher education through a commitment to providing students with a transformational learning experience. Vision 2030 accelerates advancements in academic innovation, experiential learning, vibrant student life, Division I athletics, and a connected community that fosters belonging and success.