Asst. Director/Applications Manager

An Application Manager in higher education plays a crucial role in managing and optimizing university-wide software applications, including student information systems (SIS), learning management systems (LMS), and enterprise resource planning (ERP) platforms. This position ensures that applications support academic and administrative functions efficiently while aligning with institutional goals.

Some key responsibilities would include:

Oversee the implementation, maintenance, and optimization of applications such as Ellucian Banner, Canvas, Argos, IntelliCheck, FormFusion, DegreeWorks, and other educational platforms.

Provide technical assistance to faculty, staff, and students regarding application functionality and troubleshooting.

Ensure compliance with FERPA, HIPAA, and other regulatory standards to protect student and institutional data.

Work with IT teams to integrate third-party applications with existing university systems.

Develop user guides and conduct training sessions for faculty and administrative staff.

Manage software updates, patches, and new feature implementations.

Partner with academic departments, registrars, financial aid offices, and IT teams to align applications with institutional needs.

Generate reports and dashboards to support decision-making in enrollment, retention, and academic performance. These reports include but are not limited to reports requested by IHL, local, state and federal governments.