Support Services Operations Lead

The University is seeking a Support Services Operations Lead to oversee the day-to-day performance of help desk and device support services for the Portland, Maine, and Tangier, Morocco campuses. This operational leadership position is responsible for ensuring that support requests are effectively received, prioritized, assigned, escalated, and resolved while maintaining service quality, appropriate coverage, and consistent support practices. The role provides functional direction to technical staff and student employees but does not have formal supervisory authority.

Reporting to the Director of Support Services, the Operations Lead works closely with technical teams and campus partners to maintain responsive, reliable, and customer-focused technology support. The position also collaborates with a counterpart serving the Biddeford campus and provides operational backup to the Director during absences, service disruptions, and periods of high demand.

About The University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Educational benefits:

For more information about our outstanding benefits, please visit: UNE Benefits Overview