Technical Business Analysts

The Technical Business Analyst, II directly supports the ServiceNow Development team. They act as a pivotal partner to the ServiceNow Product Manager and Scrum team, taking ownership of translating complex business needs into clear, actionable user stories. This role requires a strong analytical mindset with a solid foundation in technology and Agile methodologies. The analyst will drive backlog refinement, lead requirements gathering, and perform deep story‑level analysis to ensure the continuous delivery of high‑quality product increments.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.