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Part-time Front Desk Agent - Dow Hotel

Hillsdale College Hillsdale, MI

  1. Salary Not stated by the employer
  2. Employer Hillsdale College
  3. Location Hillsdale, MI
  4. Workplace On site
  5. Role Receptionist
  6. Posted Sep 4, 2026
  7. Reference pa-4807
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Part-time Front Desk Agent - Dow Hotel at Hillsdale College, Hillsdale, MI
Job Summary
This individual must be customer-service oriented and hospitality-minded to be responsible for serving guests (Hillsdale College guests, staff and students) at the front desk. This individual will work in conjunction with the Dow Center Management Team to provide the highest level of service possible in an efficient, courteous and professional manner. Must be self-motivated and able to work independently.

This part-time position is primarily scheduled for weekend shifts.
It is expected that this individual could cover at least one or two 8-hour shifts per weekend. Weekend shifts include Friday nights (3:30-11:30pm), Saturday mornings (7:30am-3:30pm), Saturday nights (3:30pm-11:30pm), and Sunday mornings (7:30am-3:30pm). Additional shifts could become available during the week; however, it is not expected that this individual will be available during the week.

Essential Job Functions:
  1. Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
    • Making hotel reservations
    • Checking guests in and out of the hotel.
    • Posting charges and payments.
  2. Expertise in various secretarial duties including answering the phone, computer word processing, typing, proofreading, preparing forms and filing for the department.
  3. Greet, assist and handle routine business matters with both internal and external clients.
  4. Oversee online booking accounts and reservations (Expedia / Booking.com).
  5. Oversee the waitlist in order to maximize hotel occupancy for each night.
  6. Assist with overseeing requests to the Dow Hotel email inbox.
  7. Knowledge of daily set-ups and conference uses to ensure customer satisfaction.
  8. Maintain a personable and pleasant attitude. A good first impression is essential.
  9. Perform additional duties as assigned by the Dow Center Management Team.
Apply on Hillsdale College's site You apply directly with the employer.

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