Systems Administrator
University of North Carolina School of the Arts Winston Salem, NC
Remote Device Management
The System Administrator administers and maintains the mobile device management (MDM) systems as well as using the MDMs for the deployment of configurations, software, and updates to client devices. The MDM used by UNCSA for the PC platform is currently Microsoft Intune with PatchMyPC. The MDM used by UNCSA for the Apple platform is currently Jamf Pro. The System Administrator should demonstrate technical understanding of the hardware, software, and processes involved in endpoint administration and maintenance, as well as training in those systems.
The System Administrator is responsible for:
- Planning for the release of new operating system versions, new MDM versions, and other new technologies on the platforms; collaborating with the team to anticipate upcoming technology changes in the supported platforms; researching new technology; and communicating such with members of the IT department.
- Liaising with vendors, UNCSA IT team, other UNCSA employees, University of North Carolina Systems Office (UNCSO), and other external mobile device management (MDM) systems administrators to assist in resolving problems with the MDMs.
- Thoroughly testing MDM processes; notifying IT team of maintenance, downtime, bugs, new features, and application failures; reporting potential issues and/or concerns, investigating those issues and/or concerns, explaining their impacts, and taking corrective action on issues and/or concerns when necessary; and reporting any failures with the processes, investigating the causes of those failures, and explaining the causes of those failures.
- Assisting in device enrollment as necessary and verifying that devices are enrolled correctly.
- Deploying software and configuration changes to endpoints via MDMs for the purpose of installing software, upgrading software, applying patches, applying configuration changes, remediating security vulnerabilities, and other purposes; all within the defined schedule of deployments as applicable. This position will implement requests regarding configuration deployment and/or software deployment from the Security Analyst(s) and will take directions on these responsibilities from the Senior System Administrator and the Director of Enterprise Systems and Applications.
- Thoroughly testing the deployment of configurations and software to devices using the MDMs; notifying the Director of Enterprise Systems and Applications and the Security Analyst(s) of software deployment progress and software deployment failures; reporting potential issues and/or concerns, investigating those issues and/or concerns, explaining their impacts, and taking corrective action on issues and/or concerns when necessary; and reporting any failures with deployment, investigating the causes of those failures, and explaining the causes of those failures.
- Generating reports from the MDMs and the endpoint protection application (CrowdStrike); developing metrics from the MDMs and CrowdStrike to track the success of the MDMs; and using that data to analyze issues with devices and their remote management through the MDMs.
- Documenting processes, systems, and technical issues.
- Developing scripts to enhance the processes of the MDMs.
System Administration
The System Administrator is responsible for:
• Administering campus enterprise applications assigned, including but not limited to Azure/Entra, Microsoft 365, and Exchange Online.
• Administering campus enterprise applications assigned, including but not limited to Azure/Entra, Microsoft 365, and Exchange Online.
- Planning, installing, configuring, maintaining, monitoring, and testing server hardware (both physical and virtual) and software from specifications for new and modified systems.
- Maintaining Windows Server infrastructure and Active Directory for the university and departmental subdomains including account setup and maintenance.
- Maintaining Linux Server infrastructure for the university and departmental subdomains including account setup and maintenance.
- Creating backups and safeguarding enterprise system data.
- Working with IT management and our IT Security team to implement, maintain and monitor systems according to established Information Technology security standards.
- Coordinating with the Networking team to provide DHCP and DNS services to the campus users and applications.
- Analyzing usage, analyzing systems load issues, and optimizing performance.
- Interacting with customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems.
- Working on projects with 3rd party vendors and UNCSA departments.
- Providing technical consultation on minor or moderately complex system problems. This position requires a significant ability to manage multiple competing objectives and to communicate complex technical information in understandable terms to university management and end user personnel.
- Writing detailed, professional, clear, concise, and complete communications and systems documentation.
- Conducting research into administrative system issues and products as required.
Other Duties as Assigned
This position will work closely with internal customers and team members daily. The System Administrator may be expected to attend vendor conferences and meetings with representatives of UNCSA departments, other universities, and UNCSO. This position may be expected to assist the computer technicians with their direct support of university-approved endpoints on occasion.
Apply on University of North Carolina School of the Arts's site
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